Before and during the transformation

James Sanchez-Palmer displays his much deserved certificate. On the left is Michelle Gatling, Program Manager of Day Services and on the right is Francine Pangaro, Executive Director.


"The longer I live, the more I realize the impact of attitude on life.  Attitude to me, is more important than facts.  It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do.  It is more important than appearance, giftedness or skill, It will make or break a company... a church... a home.  The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day.  We cannot change the fact that people will act in a certain way.  We cannot change the inevitable.  The only thing we can do is play on the one string we have and that is our attitude...  I am convinced that life is 10% what happens to me and 90% how I react to it.  And so it is with you... we are in charge of our attitudes."

                                               -Charles Swindoll



Latest News

Contact Us

7 Barnes Industrial Road South
Wallingford, CT 06492

Phone: (203) 269-3599

Executive Director
Francine Pangaro
(203) 269-3599 ext. 13

Director of Administration
Karen Zajac
(203) 269-3599 ext. 12

Manager of Program Operations
Evalina Askew
​(203) 269-3599 ext. 19

​A provider qualified by the CT Dept. of Developmental Services.


Let's All celebrate....  

ACORD, Inc. is gearing up for a CELEBRATION - we are sprucing up our environment and planning a celebration in honor of our 35 years  of operation as an agency serving so many wonderful people.    Check out the before and after pictures below - Pictures will be added as we continue to make some beautiful changes.  Oh, and keep an eye out for the date and place of our official celebration - we hope you'll be able to join us .


​​​And the award goes to....
July 24, 2019

What do you get when you show initiative and proceed to follow through with a job that you volunteer to do?  Why you have people sit up and take notice and then you are awarded a Good Citizenship Award.  That’s how James Sanchez-Palmer received the first award ever given by ACORD Inc. to participants in their programs.  James will have his name added to a list to display on the walls of ACORD Inc. so all passing by can see it.  Our hope is to add many more names of participants as the word spreads on what happens when you get creative and do something unique and in turn make everyone feel good.  James was given a plague with his picture.  We are all so proud of his accomplishments.  Congrats to James and we at ACORD Inc. thank you for your dedication and hard work.  Now…. Who will be next?

New Carpet for New Haven DSO
July 2019
​Well,it may not be a MAGIC carpet but it sure feels like magic to see the transformation at our Woodbridge location.  We went from tears and strips of tape to a smooth and bright new carpet.  Not only does it make the rooms brighter, but it makes them look even bigger. We no longer feel the need to place objects over ripped and torn areas to hide them - we are showing off the new edition and feeling safe and... well, like magic.

June 2019
Picture this - It’s a Friday afternoon, it’s warm out and it seems like a perfect opportunity to take a break and eat an ice cream. Well, that’s exactly what the staff and individuals did one Friday afternoon on June 14th at ACORD Inc.  A familiar tinkling bell and cheery song played as a bright colored ice cream truck pulled up to the ACORD entrance and opened its windows to accommodate everyone’s palate with a tasty treat. The choices were endless and the decisions were hard but by the end of the hour, there were satisfied customers who went back to their jobs with a full belly and smiles on their faces.  This special day was brought to us by the ingenuity of our Executive Director who recognized the importance of providing a little something special to not only the staff for all their hard work, but for the individuals who make us smile every day.  You may not be able to buy happiness, but you can buy ice cream and that’s kind of the same thing….

​​Ask and you shall receive

April 2019

Imagine the look of awe and wonder on the faces of personnel at ACORD Inc. when on April 23, 2019, two lovely women came into our facility bearing 'gifts' for our Programs.  it  was like the Prize Patrol.  They unloaded their car with several trips and the gifts kept coming.  But HOW? Why? Well, let me explain...

A group of Occupational Therapy Assistants  (OTA) who are enrolled in the Masters of Occupational Therapy "Bridge" program at Bay Path University, had an assignment to choose a program that benefits the community and then assist that program.  One of the group members lives in Wallingford, CT and so she was familiar with ACORD and she felt that the agency fit their project goals.  As OTA practitioners, they want all their clients to obtain as much independence as possible. They read on our website how we prepare our participants to gain employment by teaching them skills.  Three out of the four members of the group already work with children with autism and other developmental disabilities and they therefore recognized our agency's role and understood the value of the 'wish list' items we displayed on our site.

This group of ladies then took it upon themselves to raise money and when they spoke to the 'givers', they explained why ACORD is an important piece of our community and how important we are to the people we serve.  They then took the money they raised -- close to $500 -- and bought the items from our list.  WOW, just WOW... Our hearts are bursting with appreciation for this unsolicited event.  What did they bring us you ask?  Things for our Yard Crew and things for our Programs - rakes, brooms, wheel barrel, speakers, fake money (for teaching money skills), computer games (educational), vacuum cleaner, hedge trimmer and more..

We would like to publicly acknowledge those ladies in the group - Erin McGowan, Veronica Saavedra, Whitney Burns and Kelsey Caligaris. ACORD wishes you much success in your endeavors in the Masters Program at Bay Path University and we also thank you from the bottom of our hearts.

​​Starting the Day Right

March 2019

First Annual Staff Appreciation Pancake Breakfast

Is there any better way to start your work day than with a hearty breakfast of pancakes and ALL the fixins’?  Staff at ACORD were treated to the “flapjacks” on Staff Appreciation Day at the ACORD Headquarters in Wallingford on March 14th.  What made it extra special were the ‘Chefs’ on duty… Executive Director, Fran Pangaro, and her Sous Chefs… Karen Zajac, Director of Administration; Evalina Askew, Manager of Program Operations and

Michelle Gatling, Program Manager of Day Services. 

These ladies had the flipping down to a science and

did I mention how good the entire facility smelled? 

The minute you opened the front door, the smell of

those delicacies made you feel like Wimpy just

following your nose to the scent coming from the

kitchen.  By the looks of all the smiles on the faces

of staff, I think this was a successful way to show how

much the staff are appreciated for all they do every

day of every week.  Thanks to our Executive Director

for all the time and energy she put in the preparations.






ACORD received an Award of Excellence from The Trust..

ACORD Inc. was recognized in an article in the CohnReznick 2018 Connecticut Community Impact Report. 



ACORD 2019 Holiday Closing Schedules

​​Thurs & Fri, Nov 28, 29     Thanksgiving

Mon, Tues & Wed

​Dec. 23, 24, 25                    Christmas Holiday